Please be aware of scammers currently targeting households saying they are from the Track and Trace Service to scam unsuspecting people out of money. The NHS Test and Trace service will only be contacting people by phone, text message or email. Texts will come from ‘NHStracing’ which is a protected sender ID. Calls will come from 0300 013 5000, however there’s still a risk of this number being spoofed. Calls from any other numbers, or from a withheld number, should be treated as fake.
You will only be contacted if, following a COVID-19 test, you have tested positive The NHS will also contact you if someone else who has tested positive for the virus has been in close contact with you. You’ll be asked to self-isolate for 14 days. You’ll be given advice on how to do this, what symptoms you should look out for and what to do if you develop the illness. You will not be asked for any other personal details or payment information in this kind of call or message. And, crucially, you won’t be asked to pass on the details of anyone you’ve been in contact with either. This is because unless you have tested positive or developed symptoms, there is no need to notify anyone you’ve been in touch with at this stage.